Two right hands on mice

Dual-Control Remote Computer Training


What is it?
Just as professional driving instructors use dual-control vehicles, fonehelp offers a dual-control system for its remote training.
Thus it is possible both to monitor the student's progress and to demonstrate mouse and keyboard activity with interactive feedback in real time.
With your permission, we can share your screen, keyboard and mouse over the internet!
Remote training has the advantage that students can fit short lessons into their work schedule with no travelling time. Memory retention is easier from short lessons than from long ones. One-to-one training is most responsive to personal needs and particular queries.

How is it done?
The technology used is Virtual Network Computing (VNC) developed by Olivetti Research Laboratory and available free since they abandoned the project in 1997. It has been imitated but never bettered by various expensive proprietary programs such as PCanywhere from Symantec, Remote Desktop and Remote Assist from Microsoft.. The version from TightVNC offers the best compression so works fastest over modem links.
Security is easy: leave your VNC server locked off until you are talking to the instructor and then "invite" him in. You have mouse  and keyboard priority  and your VNC is set to work by invitation only.

A simultaneous speech link is required, for which an ordinary telephone works best, but if the student's only phone-line is used by his modem, then "Yahoo Messenger" (free from here) has been found to use the least bandwidth for this purpose. For this method the student needs a soundcard, speakers, microphone and a free Yahoo account. It is slow but workable.

What can I learn?
Basic Skills
    Using the Windows interface (Gnome, Ice, KDE, Windows XP,2000,NT,ME,98,95,3)
    Finding files and information quickly.
    Choosing applications for the right purpose
    Using keyboard shortcuts to speed up work
    Adjusting your computer to better suit your needs
    Lots of tips and tricks, of course.
Applications
    Using OpenOffice and StarOffice
    Using  the word-processors MsWord, WordPro or WordPerfect .
    Using the spreadsheets Excel, 123 or Quattro with macros and dynamic graphing.
    Using the databases Access, Approach, Paradox or many others, especially "Pick" based types
        (UniVerse, UniData,  Ultimate, OpenInsight, MvBase, AP, D3, Revelation, jBase, etc.)

Internet
    Faster and more productive searches
    Avoiding scams and viruses
    Efficient emailing
    Producing a webpage (better than this one?)
   
What does it cost?
fonehelp charges £20 (EU28, US$38) per hour for all remote services.
Dual control training is charged by the minute pro-rata, with a minimum of £10 per day.
Quite a lot of learning can be achieved in half an hour. Sessions can be shorter or longer than that.

How can I start?
Leave a message with fonehelp on 0870-744-6748 or email from this link

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